RESIDENT ACCESS

At Marq at Crabtree, we’re committed to providing the highest level of service to our residents. Our Resident Portal allows us to promptly respond to any issues that arise. If you have a question for us, need to submit a maintenance request, or simply want to connect with our management team, get started today! Your comfort and satisfaction is our priority.

stay connected at Marq at Crabtree

the resident experience

Flexible Lease Terms

Whether you’re looking for something long-term, or require the flexibility of a short-term lease, we are happy to tailor lease terms to suit your needs.

30-Day Satisfaction Guarantee

We’re confident you’ll love your new home. But if you don’t, just notify us within 30 days of move-in, and you can break your lease. We’ll be sad to see you go, but we understand that sometimes plans change. 

resident perks

5-star service & peace of mind

At Marq at Crabtree, we understand home is the foundation of your life. Your home is your rock – a place to build your fondest memories and be your retreat when needed. That's why we're committed to providing comfort you can trust. 


As a CWS Apartment Community, we focus on enhancing lives, because we understand that your place isn't just an apartment, it's home. You'll experience our signature style, which includes our friendly team members, responsive service, thoughtfully-designed floor plans, distinctive amenities, and a well-kept community.


We don’t just talk about providing a better place to live, we guarantee it through our resident programs.

frequently asked questions

got questions?

we've got answers!

  • What is Marq at Crabtree's pet policy?

    We are a pet-friendly community! Two pets are allowed per residence. Cats and dogs are welcome, but exotic animals are not permitted.


    We do not have weight limits, but some breeds are restricted, including Chow Chow, Doberman, German Shepherd, Pit Bull, American Bull, Terrier Bulldog, American Bulldog, American Staffordshire Terrier, Presa Canario, and Rottweiler.


    All pets must be registered with the office, and a pet addendum must be on file. Please contact the office if you have a service animal or an emotional support animal (ESA). All city ordinances also apply.

  • What are the costs associated with having a pet?

    We understand how important pets are to our residents, and the fees we charge help provide and maintain a pet-friendly community with amenities for these furry four-legged companions to enjoy. A non-refundable $350 pet fee is required for one pet, and a non-refundable $450 pet fee is required for two pets. $20 monthly pet rent is also required for each pet.

  • What are the additional fees on top of monthly rent?

    We strive to make our pricing as transparent as possible, and each additional fee will be clearly stated in your rental agreement. Additional fees include:


    - Valet Trash: $30

    - Amenity Fee: $5

    - Pest Control: $3

    - Water and Sewer: Based on usage and billed in addition to your monthly rent

    - Electric: Based on usage and residents will need to create a utilities account

    - Pet: If applicable, $20 per pet

    - Debit Card Payments will incur a service fee ranging from $3.95 to $9.95 per transaction

    - Credit Card Payments will incur a service fee of 2.95% per transaction

  • What do I need to qualify for an apartment?

    We're thrilled to hear you want to apply! Each resident must meet certain criteria, including rental, credit, and criminal history checks, as well as employment and income verifications.

    After you have finished your application, you will receive a confirmation email with preliminary approval.

    In order to make your approval final, the office team will need a copy of each occupant's photo identification and pay stubs or W2s to confirm income requirements.

    If you want to review the full requirements prior to applying, please contact the leasing office for a full breakdown.

  • I've been approved, what's next?

    Congratulations and thank you for choosing Marq at Crabtree as your new home! Once approved, you will receive a Welcome Home letter from our team with a checklist to complete before moving in.

    Action items include:
    - Electronically signing your lease
    - Setting up your resident portal account
    - Paying move-in fees and deposits
    - Sending our team confirmation of your utilities accounts and renters insurance
    - Setting up your move-in appointment

    We will stay in contact with you through this process and are available to answer any questions that you may have to make your move in as smooth and easy as possible.

  • My move-in date is coming up, what's the move-in process?

    Welcome Home to Marq at Crabtree! Before your move-in date, we will ensure that all required action items have been completed as outlined in the Welcome Home letter. Once this is done, we will then set up a move-in appointment. On the day of your move-in, we will provide you with a move-in packet containing all the need-to-know information. Additionally, we will hand over your keys, and you can begin the exciting process of moving in!

  • As a resident, where will I park? What about my guests?

    Thank you for your question! Parking at our community is available on a first-come, first-served basis for both residents and guests. However, we kindly request that guests leave the front row parking spaces open for residents.

  • As a resident, how will I receive packages?

    FedEx, UPS, Amazon, and large USPS packages are delivered directly to residents' doors. Small USPS packages will be delivered to the parcel lockers located in our mail center.

  • What school district is Marq at Crabtree in?

    Students at our community attend the Wake County Public School System. Depending on their grade level, students will go to Stough Elementary, Oberlin Middle, or Broughton High School.
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